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FAQ


Welcome to our FAQ's page where it is hoped that you will find an answer to a question you may have about our website and services

 

Q. How do I know my order has been placed?

A. You will receive an e-mail notification of your order details provided your email address is valid.


Q. Can I change my order after completion on your website?

A. Yes, you can change your order but this must be by contacting us on 024 76 396468 as soon as possible and/or by e-mail sales@handle-heaven.co.uk


Q. How can I contact you?

A. You can contact us by e-mail sales@handle-heaven.co.uk and we will reply back as soon as we can or you can telephone us at 024 76 396468.
  

Q. How can I pay for my order?

A. We accept payment through the PayPal system which accepts payments by most debit cards, credit cards or PayPal balance.
 

Q. Is your website secure?

A. Yes our website uses a 128bit secure socket layer that uses encryption for transferring sensitive information over the internet.
    The only personal information we retain relates to your order details, name, address and contact for delivery.

 

Q. Can we have our order sent to my place of work or an alternative address?

A. Yes, we can deliver to any UK address simply add your delivery address when placing your order when prompted.
    If you prefer, you can email us with the delivery address but please include your name and order ID number as soon as possible after placing the order.

 

Q. Can I collect my order from you?

A. Yes, if you live locally to us, you are welcome to collect your items from us (once they have arrived from our supplier) by prior arrangement.
 

Q. How will you send my order?

A. Parcels that are light enough will be sent by Royal Mail 1st Class Recorded Signed For delivery service.
    Heavier parcels are despatched by one of our courier services.
    All will require a signature upon delivery.

 

Q. I didn't change the area that I live in from 'UK Mainland' when placing my order, will it still be sent?

A. If you live in any of the following places :-
    Northern Ireland, Isle of Man, Scottish Highlands and Islands or Isles of Scilly and additional postage is payable
    your order will not be released until the amendment has been made and any additional postage cost has been paid. 
    In this instance, please contact us on 024 76 396468.
 
 

Q. When will my order arrive?

A. All orders are processed within 48hrs.
     Any item that is not in stock will be notified by e-mail or telephone and an estimated delivery date will be provided.
     We aim to despatch orders within 3-7 working days of receipt of payment.
     All orders are despatched on working days only i.e. Monday to Friday (excluding UK bank holidays).  
     Please DO NOT employ any tradesman until you are in full receipt of your goods.

 

Q. My order has arrived damaged or missing items, What should I do?

A. Please contact us within 3 days of receiving your order.  You can do this by telephone on 024 76 396468 or by e-mail sales@handle-heaven.co.uk 
 

Q. My order hasn't arrived?

A. Please contact us by telephone 024 76 396468 or by e-mail sales@handle-heaven.co.uk but please allow 10 working days from date of purchase before contacting us.
     

Q. Can you provide delivery outside of the UK?

A. Yes, we can but only on request via e-mail sales@handle-heaven.co.uk or telephone as we primarily deliver to UK addresses.
 

Q. What fixing screws are required for my handles/knobs ?

A. All of our handles and knobs come complete with the required number of STANDARD M4 x 25mm HANDLE SCREWS.
    These are suitable for a standard 18mm thick Cabinet Door/Drawer Front. If you require a longer length screw as the thickness you are fixing to is more than 18mm, then please contact us as we are happy to supply 40mm long snap off M4 screws.